We accept full returns on new, unused, and resalable items as long as they are in their original packaging.
All returns and exchanges must be made within 30 days of the delivery date. In addition, all returns and exchanges must be assigned an RMA number/s. Please call or e-mail us for the RMA #.
You will receive a full refund, minus any shipping costs. This includes the original shipping charges to you and the shipping charges back to Firepitoutfitter.com.
Even if you received free or discounted shipping, the shipping did have some cost, and that cost is non-refundable.
If your return is because of an error on our part, we will gladly pay all shipping costs. Additionally, a 20% restocking fee may be applied to the returned item/s; however, the 20% restocking fee may be waived for exchanges of equal or greater value.
Many of the products for sale on Firepitoutfitter.com are special orders and made just for you with the options that you selected.
In most cases, Custom Made and Special Order products are not eligible for return or exchange. However, if we made it wrong or ordered it wrong, we will take responsibility and provide a replacement or refund at no extra charge.