Frequently Asked Questions
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover credit cards and Express checkout with Shop Pay and Google Pay.
You can also choose to pay in installments with Shop Pay. See the payment plans on each product before checkout.
How much is the shipping cost?
We offer free shipping on all orders over $129. This offer applies to deliveries within the 48 contiguous United States.
For more shipping information please visit our Shipping Policy page.
How long will it take to receive my order?
Can I track my order?
Yes, you can track your order. Items under 150 lbs ship via parcel with providers such as FedEx, UPS, or USPS for quick turnaround and tracking.
Items over 150 lbs ship via freight with scheduling coordinated by the shipping company.
How do I return or exchange an item? What’s your return policy?
How do I cancel or edit my order?
You can cancel or edit an order within 2 days of making the purchase.
If you have any doubts or need clarification on the details, please give us a call and we will be happy to assist you.
What is your Price Match Policy?
Our price match policy states that if you find a lower price on an identical item from a competitor, we will match that price.
Visit our Price Match Promise page to see what items are eligible for a price match.
We use your personal information to process your orders, provide customer service, improve our website and services, and send you marketing and promotional materials.
Can I put my firepit under a covered patio?
The answer is yes, but only under certain guidelines.
If you’re using a CSA or up to 200,000 BTU system with a BTU restrictor, you can bring that clearance down to 7 ft overhead to combustible material.
Please note that a 3 ft clearance is required on all sides, no matter the system.
Custom Stone Gas Fire Pits
Can you ship a heavy custom stone fire pit anywhere in the US?
Yes. We are the only company in the USA who do complete custom stone fire pits and ship them to your door.
Most items over 150 pounds within the USA apply to our free standard freight delivery service.
Our standard freight option includes free curbside delivery and liftgate service.Upon delivery, the driver will remove the item from the truck, but it is your responsibility to bring it onto your property. Special considerations and fees may apply to certain delivery exceptions (e.g. deliveries to hard-to-reach areas).
Do you ship custom stone fire pits outside the US?
Yes, we can deliver outside the US. Please note that free shipping and flat rate shipping applies to deliveries within the 48 Contiguous United States.
Additional shipping fees apply to Canada, Alaska, and Hawaii.
What happens if my custom stone fire pit breaks on the way?
Our custom fire pits are made with a heavy 2″ steel tube frame that eliminates any flexing or movement which allows us to finish the gas fire pit here and ship it completely assembled and ready to hook up with 1 connection to your gas supply.
Although the chances are slim for your custom fire pit to be damaged during shipment, let us know if it arrived damaged.
Please note any damage with the freight carrier before signing for the delivery. If the fire pit is badly damaged, refuse the delivery. We will discuss the option of replacing the fire pit, repairing the damage, or getting a full refund.
Can I send a custom stone fire pit back? What's your return policy?
Our Custom Stone Gas Fire Pits are made custom to you with the options that you’ve selected.
In most cases, these products are not eligible for return or exchange. However, if a mistake was on our end, we will take responsibility and provide a replacement at no charge or a full refund
To know more, please visit our Returns Policy page
How are the custom stone fire pits made?
a. We start with a heavy-duty steel frame welded to your height specifications. The frame is made with 2″ square steel tubing and then powder-coated to protect it for a lifetime. During this process, we will also add venting on opposing sides of the gas fire pit for safety.
b. Once we get the custom frame, we will apply cement board and a metal lathe to the kit. The lathe is not a requirement but we have found it helps adhere to the base stone and capstone, especially when we are going to ship these across the country because it eliminates any flexing.
c. Now we can cover the base and cap of the gas fire pit with your choice of stone. We can even customize the size and color of grout joints and can also contact a different stone manufacturer if you would like to match the stonework you already have in your home.
Here’s a video of how we build your gas fire pit.
How long does it take to make a custom stone fire pit?
We skin the frame with cement board and a metal lathe before our masons mortar the base stone and capstone (of your choice). After the fire pit has dried for 36 hours, they then install the gas components and package your fire pit for shipping.
Special orders might take more time.
Shipping Time Frame: 6 - 7 weeks
What size of custom stone fire pit do I need?
Try an extra-large fire pit if you have a large garden or backyard. Consider a smaller fire pit if you're just looking to lighten up a corner of your patio.
Whatever size you choose, make sure it has no overhanging greenery or an awning and you have a solid, leveled, fire-resistant surface to install the fire pit.
What type of surface can the custom stone fire pit be placed on?
Our custom stone gas fire pits can be placed on any outdoor surface.
If you’re planning to place your fire pit on wood or composite decking, the minimum finished height for the fire pit is 18".
Will the custom stone fire pit match the color/style of my outdoor space?
All fire pits are custom-made with your choice of shape, size, base stone style and color, capstone color & ignition type.
We offer more stone choices than those shown here and can customize your fire pit with a different stone manufacturer if you want to match the stonework you already have.
Give us a call to discuss the other choices available.
What will my custom stone fire pit look like?
We will send a 3-D model of the fire pit with your stone choices to get a better idea of what it will look like in your setting.
Contact us with your choices and we will draw a model to help you decide.
How do I cancel or edit my order?
You can cancel or edit an item within the next 3 days after making the purchase.
If you are canceling because you need clarification on the customizable details, call us to answer all your doubts and build your fire pit exactly to your specifications.
What size burner do I need?
This depends on the size of your fire pit. Typically, your burner should have a minimum of 3-4” clearance around all sides of the interior opening of your fire pit.
Do I need a burner pan for my gas fire pit?
Yes and No. A burner pan is recommended for natural gas users but is not necessary. However, a burner pan will not only keep your burner supported within the enclosure, but it will also reduce the amount of fire pit media you need.
For liquid propane applications, a burner pan is necessary. LP (Liquid Propane) applications require an air mixing orifice to ensure the highest level of performance and safety. You must also provide adequate space around the air mixer underneath the burner pan to ensure that unburned propane does not settle below the pan.
Please note that proper ventilation at the fire pit's base is always required when using LP.
How many BTUs is this fire pit burner?
BTUs typically don’t have anything to do with the burner itself. Instead, BTUs are calculated by your gas line feeding your fire feature. For example: the pressure, size of gas pipe, length of run, and valve system will determine how many BTUs you deliver to your burner.
Most burners we sell are rated at over 600,000 BTU. So, for example, if you only deliver 65,000 BTU to the fire pit burner, your answer is 65,000.
We label our burners with recommended BTUs to achieve campfire flame (16-20” flame height). For example,a 24” burner requires 150,000 BTU to achieve campfire flame. Therefore, if your delivered BTU is less, your flame will be smaller than the 16-20”. If your BTUs delivered are greater, then your flame will be higher than the 16-20” flame.
Does a larger fire ring mean a taller flame?
No. Using a larger ring does not mean a taller flame height.
The flame's height depends on the amount of gas supplied to the burner itself. If the gas volume supplied does not measure up to the BTU requirements of the burner, a larger ring will broaden the flame but take away from the flame height.
Most customers think of a larger flame as equal to the overall flame height, not the width. If gas delivery cannot be increased, reducing the fire ring size will increase the flame height.
What is the difference between match lite, spark ignite, and electronic ignition?
Match lite (recommended for residential use) uses a long stem lighter and turns on a gas key valve to introduce gas to flame. This also allows you to adjust the flame height up and down with the gas key valve. This option is nearly maintenance-free and has a limited lifetime warranty.
Spark ignite (recommended for residential use) uses a battery-powered spark button to introduce spark to gas. This option does require routine maintenance, parts, and cover.
Electronic ignite (required for commercial property) uses 120vac power to introduce hot wire pilot to gas. This feature also has a pilot safety feature, so when there is a loss of flame, the gas will not continue to flow. This feature can be controlled by a wall switch, remote, or even Bluetooth applications. This feature also requires routine maintenance, parts, and cover.
How large should my gas line be for my fire pit?
This is not an easy question to answer due to the numerous variables involved.
The first major item is the size of the fire pit to be installed – or BTU input requirements for the appliance. Other factors such as gas pressure, length of run, elbows, or other hardware that may affect gas flow must be considered and calculated. Furthermore, additional appliances connected to the gas line that will take away gas from the fire pit are often overlooked.
We have minimum recommendations for each fire pit in our catalog; however, we strongly advise working with your installer or plumber so they can account for all the factors that guarantee proper gas delivery.
Should I use a propane tank or hardline Natural Gas?
Typically, you will have a max flow of 90,000 BTU when using a portable LP tank (20 lb. BBQ tank). However, running a hard line will allow you to provide more BTUs to your fire feature.
Additionally, a portable propane tank will typically only last around 4-8 hrs, depending on the volume of your valve. Alternatively, a hardline provides unlimited gas.