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EXCHANGES/RETURNS

 

 

We will be happy to accept returns on any unused items within 30 days of purchase.  All returns are subject to a 15% restock/processing fee and there will be no reimbursement for initial shipping charges.  Refunds are issued in your choice of crediting your payment method or for store credit.  Returns on orders received with free shipping are subject to actual shipping charges as well as the 15% restock/processing fee. 

You must receive authorization prior to return.  Please contact us (1-800-979-3267) to receive a return authorization number and form.   All returns must be accompanied by a copy of your receipt, all original packaging (if applicable), and the return authorization form that will be issued to you.  You MUST clearly write the return authorization number on the front of your package.  For security reasons, packages that do not include this number will be refused and returned to you.

Please allow up to 10 days from return shipment date for processing.

Please mail your package in a prepaid, insured, traceable method to the address below.
Colotado Hearth & Home
8775 E. Orchard Rd. Unit 809/810
Greenwood Village, CO 80111

 

REFUSED PACKAGES

Refused packages are subject to a 20% restock fee plus the actual shipping charges incurred.  This shipping charge will apply even if you were not originally charged shipping under free shipping promotions


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 Questions?

1-800-979-3267
303-792-0101

Business Hours
Mon-Sat 9:00 to 5:00
Sun 11:00 to 5:00
MST

Quick Ship
Most items ship within
1 business day

 

Firepit Outfitter